Privacy Policy

Last updated: September 2026

In this Privacy Policy, “Tusk”, “we”, “us” or “our” means Tusk Bar and the entity that owns and operates the venue.

We are committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information in connection with our venue, website, online booking services, events, promotions and other services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

“Personal information” means information or an opinion about an individual who is reasonably identifiable. This may include information such as your name, email address, telephone number, date of birth and other contact details.

We may update this Privacy Policy from time to time. We recommend reviewing this page periodically to stay informed about how we handle personal information.

What personal information do we collect?

Depending on how you interact with Tusk, we may collect the following types of personal information:

  • Your name

  • Email address

  • Telephone number and other contact details

  • Date of birth or age where required to verify your eligibility to enter the venue or participate in an event or promotion

  • Booking and reservation information

  • Information about events, functions or experiences you book or attend

  • Information about purchases or transactions made through our venue or website

  • Information you provide when entering a competition, promotion or giveaway

  • Photographs, video footage and CCTV footage captured at or around the venue

  • Information you provide when communicating with us by email, telephone, social media or other channels

  • Information submitted through forms on our website

  • Payment or transaction information required to process bookings, purchases or other transactions, noting that payment information may be processed and stored by third-party payment providers

  • Any other information you voluntarily provide to us or that is reasonably required to provide our services or operate our business

We generally do not seek to collect sensitive information. However, sensitive information may be provided to us incidentally in certain circumstances. Where we collect sensitive information, we will handle it in accordance with our obligations under applicable privacy laws.

How do we collect your personal information?

We may collect personal information directly from you or through third parties when you:

  • Make a reservation or booking at Tusk, including through an online booking platform

  • Make a purchase or transaction with us

  • Register or submit information through our website

  • Enquire about an event, function or booking

  • Attend Tusk

  • Enter a competition, promotion or giveaway

  • Subscribe to our mailing list or marketing communications

  • Redeem an offer or promotion

  • Communicate with us by telephone, email, social media or other online services

  • Interact with our website or advertisements

  • Provide information to us through third-party platforms or services that we use to operate our business

  • Otherwise provide information to us in the course of dealing with Tusk

We may also collect information automatically when you use our website, including through cookies, analytics technologies, pixels and similar technologies.

Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for purposes including:

  • Processing and managing bookings and reservations

  • Providing food, beverage, hospitality and other services

  • Managing functions, private events and group bookings

  • Responding to enquiries and requests

  • Processing transactions and payments

  • Communicating with you about your booking or visit

  • Sending you information, offers, promotions and marketing communications where permitted by law

  • Administering competitions, promotions and events

  • Understanding how customers use our website and services

  • Analysing and improving our website, venue, services and customer experience

  • Measuring and improving the effectiveness of our advertising and marketing

  • Protecting the safety and security of our customers, staff and venue

  • Monitoring and managing incidents at the venue, including through CCTV where applicable

  • Complying with our legal and regulatory obligations

  • Resolving disputes and enforcing our agreements

  • Carrying out other purposes that you have consented to or that are permitted or required by law

Marketing and promotional communications

We may use your personal information to send you marketing and promotional communications about Tusk, including information about events, offers, special occasions, menus and other experiences that may be of interest to you.

Where required by law, we will obtain your consent before sending you direct marketing communications.

You can unsubscribe from marketing emails at any time by following the unsubscribe instructions contained in the communication or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still contact you where necessary in relation to bookings, transactions, enquiries, venue operations or other non-marketing matters.

Photography, video and CCTV

For security, safety and operational purposes, CCTV and other security cameras may operate at or around Tusk.

We may also take photographs or record video at the venue, particularly during events, functions or promotional activities. Where required, we will take reasonable steps to notify guests where photography or filming is taking place.

Images and recordings may be used for purposes including venue security, incident management, legal compliance, marketing and promotional activities, where permitted by law.

Cookies, analytics and advertising technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website and support our marketing and advertising activities.

We may use third-party services, including analytics and advertising platforms such as Google and Meta, which may use cookies, pixels, APIs or similar technologies to measure website activity, advertising performance and conversions.

These technologies may allow us to understand whether someone has visited our website or interacted with an advertisement and help us improve our marketing and website experience.

Third-party platforms have their own privacy policies and privacy controls. You may be able to manage or limit the use of cookies and similar technologies through your browser or the relevant platform's settings.

Who do we disclose personal information to?

We may disclose personal information, where reasonably necessary for the purposes described in this Privacy Policy, to:

  • Our employees and contractors

  • Companies or entities involved in operating Tusk

  • Booking and reservation providers

  • Payment processors and financial service providers

  • Website, hosting, technology and IT service providers

  • Marketing, advertising and analytics providers

  • Professional advisers, consultants and agents

  • Event, entertainment and operational suppliers

  • Service providers who assist us in operating our venue and business

  • Government agencies, regulators, law enforcement or other authorities where required or authorised by law

  • Other parties where you have authorised us to disclose your information or where disclosure is otherwise permitted by law

We require third-party service providers who handle personal information on our behalf to take reasonable steps to protect that information.

Overseas disclosure

Some of the third-party service providers we use may access, process or store personal information outside Australia.

As a result, your personal information may be disclosed to service providers located overseas, depending on the services we use to operate our website, bookings, payments, marketing and other business functions.

Where required by law, we will take reasonable steps to ensure that appropriate privacy protections apply to your personal information when it is disclosed overseas.

How do we protect your personal information?

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include restricting access to personal information to authorised personnel and service providers and using appropriate technical, administrative and physical safeguards.

However, no method of storing or transmitting information is completely secure, and we cannot guarantee the absolute security of information transmitted to or stored by us.

How long do we keep your information?

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business and transaction records, resolve disputes, comply with legal obligations or for other legitimate business purposes.

When personal information is no longer required, we may securely delete or de-identify it, where reasonably practicable and permitted by law.

Third-party websites and services

Our website may contain links to websites, booking platforms, social media services or other websites operated by third parties.

Those websites and services have their own privacy policies and practices. Unless expressly stated otherwise, Tusk is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website or service before providing your personal information.

Accessing and correcting your personal information

You may request access to personal information we hold about you.

If you believe that personal information we hold about you is inaccurate, incomplete or out of date, you may contact us and request that it be corrected.

We may need to verify your identity before processing a request for access or correction.

In some circumstances, we may be unable to provide access to certain information where permitted or required by law. If this occurs, we will explain the reasons where appropriate.

Requesting deletion of your personal information

You may request that we delete personal information we hold about you.

We will consider your request in accordance with applicable privacy laws. We may need to retain certain information where required by law, necessary for legitimate business purposes, or required to resolve disputes or protect our legal rights.

Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.

We will review your complaint and take reasonable steps to address it within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further information about making a privacy complaint.

Contact us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, request deletion, or make a privacy complaint, please contact:

Tusk Bar

Email: tuskonchapel@gmail.com
Address: 133 Chapel St, Windsor VIC 3181
Phone: 0405 526 662

We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised “Last updated” date.